LCEC has received an “A” rating from the Better Business Bureau (BBB).

LCEC received this rating for actively working with BBB staff to quickly follow up on pending customer issues and providing necessary information to the BBB to receive a rating. Our previous rating of “NR,” or no-rating, was promptly changed to an “A.”

“Our A rating is indicative of our commitment to be responsive to customer’s complaints and to conduct business in a fair, honest and ethical manner,” Manager of Credit and Collections Bernard Davis said. 

The BBB rating is a grade based on a BBB formula that uses information known about the business and BBB experience with the business. The formula evaluates numerous categories of information, and reflects BBB weightings as to the relative importance of each category. This rating represents BBB’s degree of confidence the business is operating in a trustworthy manner and will make a good faith effort to resolve any customer concerns.

Included in the rating criteria:

·         Experience within the industry

·         Absence of advertising issues

·         Number of complaints from customers

·         Seriousness of complaints from customers

·         Response to complaints

·         Timeliness of complaint resolution

·         Overall complaint history

·         Commitment to arbitration or mediation when warranted

·         Business background information and length in business

·         Government action against the business

Established in 1940, Lee County Electric Cooperative, Inc. (LCEC) is a not-for-profit electric distribution cooperative serving Cape Coral, North Fort Myers, Marco Island, Sanibel and Captiva Islands, Pine Island, Everglades City, Immokalee, Ave Maria, and parts of Lehigh Acres. LCEC is committed to providing efficient, reliable, cost-competitive electric and emerging energy solutions and excellent service to our customers.  LCEC is a major contributor to the local economy as one of the largest employers in Lee County with nearly 400 employees and by its support of many local agencies through charitable giving and volunteerism programs, including the United Way, American Heart Association, Habitat for Humanity, Junior Achievement and local school districts.

###