Understanding the LCEC Claims Policy and Process

LCEC understands that property damage and loss can cause stress and have a financial impact. If it appears LCEC is responsible for a loss where compensation should be considered, please submit a claim using the online form. To evaluate a claim fairly and respond promptly, LCEC will need certain information and documentation. Click here to file a claim.

LCEC is focused on providing reliable electric service to customers. Exceptional efforts are made to restore service interruptions promptly and maintain electric facilities with minimum inconvenience to customers. However, LCEC cannot guarantee continuous service at all times and is not responsible for damages resulting from forces beyond our reasonable control, including but not limited to:

• Power outages, voltage fluctuations, or property damage caused by weather-related conditions such as hurricanes, lightning, floods, extreme storms, heat or wind, or other acts of nature.
• Damage caused by the negligence of a third party (someone not employed by LCEC), such as a vehicle incident causing a power outage.
• Losses due to animal contacts.
• Interruptions of service required to prevent damage to the electric system, such as a scheduled outage for upgrades or repairs.
• Damages resulting from an operational condition or any other fluctuation or irregularity in the supply of energy which could have been prevented by the use of suitable protective devices that customers should maintain on customer-owned equipment to prevent loss, injury, or damages.

Important Information

Unless otherwise provided in a contract between LCEC and the customer, the point at which service is delivered by LCEC to the customer is known as the “delivery point” and is the point at which the customer’s facilities are connected to LCEC facilities. LCEC is not liable for any loss, injury, or damage resulting from the customer’s use of customer-owned equipment or by the energy furnished by LCEC beyond the delivery point. Customers should provide and maintain suitable protective devices on customer-owned equipment to prevent any loss, injury, or damage that might result from operational conditions or fluctuations in the energy supply.

Please note, LCEC is not responsible for food loss caused by acts of nature. Once a claim is submitted, an LCEC claim specialist will thoroughly review the claim. LCEC is unable to guarantee any type of compensation or reimbursement until the claim has been thoroughly reviewed and liability has been determined. You can find more information about LCEC liability here.

Per Florida Statute 817.237

ANY PERSON WHO KNOWINGLY AND WITH INTENT TO INJURE, DEFRAUD OR DECEIVE AN INSURANCE COMPANY FILES A STATEMENT OF CLAIM CONTAINING ANY FALSE, INCOMPLETE OR MISLEADING INFORMATION IS GUILTY OF A FELONY OF THE THIRD DEGREE.