Property Damage Claim

Understanding LCEC Claim Guidelines

While LCEC strives to deliver reliable electric service, interruptions may occur due to factors beyond our control. LCEC is not responsible for damages arising from:

  • Acts of nature, such as hurricanes, lightning, storms, or floods.
  • Third-party actions, such as vehicle accidents affecting utility infrastructure.
  • Interruptions of service required to prevent damage to the electric system, such as a scheduled outage for upgrades or repairs.
  • Operational conditions or fluctuations in the supply of energy that could have been prevented by suitable protective devices on customer-owned equipment.
  • Customer-owned equipment lacking appropriate protective devices to prevent operational or energy supply issues.

Delivery Point and Customer Responsibilities

The “delivery point” is where LCEC’s facilities connect to the customer’s. LCEC is not liable for damages, losses, or injuries occurring beyond this point, including those related to customer-owned equipment. Customers are encouraged to install and maintain protective devices to safeguard against fluctuations or interruptions.

Important Information

LCEC is unable to guarantee compensation or reimbursement for claims until a thorough review is completed, and liability is determined. LCEC is also not responsible for food loss or consequential damages resulting from acts of nature.

Fraud Warning

Per Florida Statute 817.234:

Any person who knowingly and with intent to injure, defraud, or deceive an insurance company files a statement of claim containing false, incomplete, or misleading information is guilty of a felony of the third degree.

File Claim

LCEC understands that property/personal damage or loss can be stressful and financially impactful. If you believe LCEC may be responsible for a loss, you can submit a claim using our online form. To ensure a fair evaluation and prompt response, please provide all requested information and documentation. [Click here to file a claim.]

LCEC IS NOT RESPONSIBLE FOR: Food Loss, power outages, voltage fluctuations or property damage caused by hurricanes, weather-related conditions (such as lightning, floods, extreme storms, heat or winds) or other acts of nature.