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Setting Up Outage Texting - App
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Customers with the SmartHub mobile app can report an outage simply by texting OUT to (844) 948-2817. Message and data rates may apply.
Eligible Customers:
- Customers enrolled in SmartHub with a phone contact and email on record.
- Customer with a single electric account. Accounts with multiple service locations must report an outage through SmartHub to ensure the correct address is reported.
Outage Texting is not available if:
- Power is disconnected for non-payment
- A start service is not yet active
- An outage has already been reported at that location
Click here for printable version.
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